FAQs

To ensure the most efficient and accurate outcome, we encourage you to talk directly with our team members, regardless of their location. For website design and development tasks, you will talk to our remote team; for content creation and search engine optimisation, you will talk to our local team in Australia. For all other matters, you are welcome to speak with your Australian account manager.

To make it easier for you to communicate with our team members, you can contact our team by phone, email, Slack, Skype or TeamViewer. We have direct phone numbers for both the Australia and the Philippines.

Yes, of course! To ensure a smooth experience and quality of work, we encourage direct communication with our team. You can call them directly, email them, chat with them or organise an online meeting.

All of our offshore team members are highly educated from the Philippines (where English is their second language), we can assure you they are fluent in their English communication. Our team is managed by Australian owners and deal directly with Australian clients – they are very familiar with the way we talk and use our language.

At White Label Media, we are more than happy to work with anyone. However, we work with team members across nationalities, cultures and religions. When taking on work, we take into consideration the cultural sensitivities of our staff and therefore maintain the right to reject any work that is considered pornographic, criminal or offensive in any way.

For new partnerships, we require 50% deposit prior to commencement of work and the remaining balance just prior to launch. However, for partners that have at least 6 months trading history with us, we can move you to a monthly billing account.

For partners with at least 6 months trading history with us, we can offer you 14 days trading terms. We will invoice you at the end of the month, which you will have 14 days to pay. For new partners, a 50% deposit is required prior to commencement of work with the remaining balance due prior to launch.

We accept electronic bank transfer payments and credit card payments, including Visa, Mastercard, AMEX and Diners. However, credit card payments incur a surcharge.

We keep things simple. For website development and graphic design work, which is carried out by our remote team, we charge $33 per hour; for copywriting and search engine optimisation, which is carried out by our local team, we charge $99 per hour. All pricing is quoted in Australian dollars and inclusive of GST. Upon discussing the project brief with you, we will provide you with a firm quote. We won’t charge you for anything that we didn’t discuss and if there is a change in the scope that results in additional charges, we will discuss these with you first.

This will depend on the requirements of the project. We can give you preview date before we start the project. In the meantime, we will give you access to the staging site where you can check on its progression. For most website development projects, you can expect to see something within a week.

At White Label Media, we appreciate that our work will reflect on you. Whilst we make every effort to ensure a smooth experience and high quality work, we realise that sometimes will want changes made. If you or your client isn’t happy with our work, we will make the necessary revisions to ensure the best possible outcome.

White Label Media is different: we pride ourselves on the quality of our work, the professionalism of our staff, clear communication with our clients and absolute discretion in our work. As an Australian-owned company and an overseas team of professionals, we can offer you high quality work at highly competitive prices; all the while, conforming to Australian laws and standards.

As an Australian company, we are subject to Australian laws and trading requirements. This means we trade in Australian dollars and subject to GST; but more importantly, it means we are subject to Australian intellectual property and privacy laws. We also quality assure our work to Australian standards and expectations; we select the most qualified and suitable team members; and provide inhouse training and best practices to ensure the highest quality of work.

Yes, we do charge GST. All of our prices are quoted in Australian dollars inclusive of GST. You will obviously be able to claim this back on your BAS.

No. At White Label Media, we understand that your customers are yours. We will never approach any of your customers. We will only communicate with you and we will maintain absolute discretion at all times.

You. Once you’ve paid for the work, the intellectual property ownership are handed over to you; and you’re free to manage it as you see fit.

It is important to get the look and feel of the website right. We will discuss the project requirements, the profile of the client and the target market of the website with you. We will work together to design a website that best reflects your client and appeal to their target audience.

Generally speaking, it takes 2 to 3 days to design the home page of a website. However, the size, features and level of detail required can affect the design time.

Our designers will work with you to get the design right. Obviously, we aim to get as close as possible to what you and your client is expecting in the first instance, but we realise that this is a process. We are more than happy to make as many revisions as needed in order to get it right. However, if necessary, we can provide you with a new concept.

Yes, no problem. We can reuse existing designs and assets that you’ve acquired from other web designers.

Since there is a lot of work that goes into developing the theme, we won’t start development until you and your client are completely happy with the design. If design changes are requested after we start building your theme, we will discuss any additional charges with you first.

Our websites are built to work across all devices. However, if your project requires a mobile version specifically built, we will design the mobile concept as part of the design process.

Our team can work with a variety of CMSes, including WordPress, Shopify, Magento, Drupal and Joomla. We can also work on existing websites built from scratch.

We recommend and specialise in WordPress. This is because of wide adoption, flexible and customisable, extensive range of plugins and complete control over the website. It is also important to note that WordPress works independently of service providers, allowing you to easily transfer from one host to another.

Our web developers are able to code in a range of languages, including HTML, Javascript, CMS, PHP and MySQL.

Our developers can work with a wide range of frameworks including Laravel, Ruby on Rails, Meteor, React JS, Vue.js and more!

To make it easier for you and your customer, we can build your website using Divi, Elementor and WP Bakery. If you have existing sites with out page builders, let us know.

Yes. Provide us with the Sketch or PSD file, and we will convert it into Wordpress (or other CMS platform). We can start from scratch and build the theme according to your design or we can create a theme for an existing website.

We will provide you with the link to the staging site. You can check the progress at any time. We can also send you weekly reports outlining the our progress and of course, we are available to discuss your project over the phone or video conference – whatever suits you.

This really depends on the project requirements and scope of development. To give you an idea of what to expect, small website can be expected to be developed within a week, with most websites built within a month. When discussing the project brief, we can give you a better idea of the expected launch date.

Yes, of course! Whilst our developers write clean and easy to follow code, we understand that coding is not everyone’s forte. If you need to help in reading the code, we’re more than happy to go over with you.

Yes. We can audit your client’s website and recommend improvements. This may include improvements on functionality, features and even performance.

Your website will be extensively tested to ensure that it works across all devices, platforms and operating systems. If you or your client find that it doesn’t work the way it’s supposed to, let us know within 30 days of launch, and will fix it free of charge.

You. Once payment has been made, the ownership rights to the assets are handed over to you. We won’t claim any ownership or licensing rights to your intellectual property.

Yes, it is our speciality. We have a team of experience SEO developers and local copywriters.

We take a holistic approach to SEO – we focus on improving the content, enhancing the user experience, optimising the performance and resolving any technical issues. We can also work with you to improve the visitor engagement and conversion rate.

Very rarely. We will submit your clients’ site to a number of reputable Australian business directories such as Yellow Pages. We may also look for other credible blogs to submit content to. But other than that, no. We don’t believe that mass backlinking or publishing to a PBN is part of an effective strategy. In fact, we know it is detrimental to a site’s rankings and therefore we avoid it at all costs.

Yes, we will work with you to improve the existing content and to create additional content as required. For websites to rank successfully, the content must meet the search intent of the keyword, it must be written in easy-to-read language, it must be meaningful and engaging, and it must be enriched with relevant and appealing photos and videos. All copy is written by our Australian copywriters and will be written with the user in mind – and not the search engine. We will write content that will to resonate with the target audience and backed by strong calls to action.

Yes. Along with the copy, the user experience plays a big part in SEO. The website must be more than functional, it must be more than appealing, it must be easy to use. The website must be organised properly, intuitive and fast to load. We will audit your website and make recommendations on how we can improve the user’s experience.

Yes. Speed is one of the important aspects of the user experience. We will work to get your website as close to 2 second load as possible. We can even offer your clients instant load on mobile devices with Google AMP.

Our team can optimise your website using Google AMP. This will provide users with instant load time on mobile devices.

Yes. We will start with a thorough audit of your website and we will work hard to resolve any on page issues and ensure that all technical aspects are developed to SEO best practices.

We can come up with the strategy or work within your strategy. Our local SEO specialists are more than happy to develop an SEO strategy tailored to your clients’ needs and budget. Likewise, we can optimise the website according to your strategy.

Yes, of course. We will send you a report at the close of each month. This is easy to ready report specifically written for business owners. You can track the performance of you website including rankings and conversions. This report can be branded with your logo. Along with the report, we will send you a cover email outlining the work we’ve completed.

SEO is an essential part of an effective digital marketing strategy. However, there are many aspects to SEO that requires a specialist team of developers, copywriters, designers and strategists. By outsourcing the SEO to us, you can be rest assured that we are transparent and carry out only the latest and proven tactics. This allows you to focus on your client and your relationship with them.